![]() ![]() This is absolutely impossible because I had not even used the card for purchases. They tried to say I had a balance of 600.00 to pay on the account. I went through this process 2 more times until I finally got tired of arguing with them because nobody I spoke to understands English and could not understand what I was trying to explain. When the investigation was over Google had refunded all the charges but they were not all applied to my card balance and the payments I had made were not credited on my account for those charges. While the charges were being investigated I was still forced to pay interest and payments for these charges and incurred late fees and overlimit fees as well. My card was cancelled and a new card issued. ![]() I contacted Genesis FS card services regarding these fraudulent charges. In 2020 I started receiving fraudulent charges from Google. The 4th agent comes back to the phone and states she cannot reach a manager.Īfter 2 hours and 4 agents, I was tired and felt defeated. I still do not know if he made the arrangement for the 2oth to remaining good standing. I still do not know if the fees were waives. I still do not know about the money that was stolen from me completing unauthorized truncation. He placed me on hold for 30 minutes, never came back to the phone.Ĭall back at 6:10pm and I am now on hold for 10 minutes waiting for a manager. I told him that was unacceptable, you all stole my money and I want it back. He came back 10 minutes later stating hos manager was unable to reverse the unauthorize payment. He placed me on hold insisting he was getting a manger to reimburse. I told him you cannot just authorize my payment for today's date, I did not authorize for today’s date I said the 20th. He states oh no, I just submitted the payment. I stated you did make the arrangement for the 29th of May. He explained they only take checking/saving account information for payment. He asked for my checking account info and I really insisted in my debit card. Then I asked if I can make the payment on the 20th to become current and how much he first mentioned $160.00 I suppose that was because he was taking off the late fees, he then said $120.00 will bring you current and $40.oo will be due on the 5th off June. ![]() ![]() He stated he would waive my 2 past late fees. I called back at 5:50 pm and spoke to a 3rd agent whom seemed concerned. Needless, to say after holding 10 minutes they hung up on me. The 2nd agent stated sure give me 2-4 minutes. I asked do you mind doing a warm transfer. So, I hung up.Īt 5:30 pm I called back and explained that I was on holed for a long time and no one came back. I assumed she forget about me because she was probably working from home. Agent did not come to phone int hose 20 minutes to inform me that I was still holding for someone in collections or check on me. She immediately stated I had the wrong department and she asked me to hold on, I then asked who are you transferring me to? She stated, collections and I was placed on hold for 20 minutes. I let the agent know that I was trying to get a resolution and get caught up on payment and become current. I verified all of my information then had to explain the nature of my call. I immediately called at 5:10 pm ( Memphis, TN). ON I received an email alerting me that I was 3 months behind and to please call. ![]()
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